Interview Insights

Interview Partners

PEERS Рessentially our users, young people between 18-30 from different backgrounds, particularly friends, university students 


  • When was the last time you felt really shitty?¬†What caused it?
  • What helps you when you feel shitty?
  • Who do you go to for help? Why/Why not?
  • How do you decide when it is time to get help?
  • What fears do you have of getting help?
  • When do you feel vulnerable?
  • How do you take care of yourself?
  • How do you feel right now talking about these things?
  • What’s your definition of a mental health issue?
  • What do you know about therapy or medication for mental illness?

Main Insights

  • Found it difficult to be interviewed about their feelings, particularly with strange people around
  • Easier for them to share with people who they know had similar experiences
  • Academic struggles seen as personal weakness
  • Social media as an additional stressor, taking time offline helps
  • Physical distractions to avoid / help facing emotional issues


Interview Partners Psychologists Interview Partners Guidance Councellor

PROFESSIONALS Рexperts in the field of mental illness and treatment, psychologists / psychotherapists, a guidance councellor and a helpline


  • How do people reach you?
  • What kind of problems are most common? Most pressing? Most difficult to talk about?
  • What keeps people from sharing their feelings?
  • How can people be made more comfortable and inclined to open up?
  • What kind of help is available?
  • What is most helpful/important in recovery/resilience?
  • What differences are there in the way people deal with their issues?

Main Insights

  • Many people don’t reach out until they have been in pain for a long time
  • Not sharing as a justified defense mechanism
  • Friends and Family may not be equipped to offers support
  • Misconceptions and lack of general knowledge about conditions and treatment options
  • Trusted personal relationships and open conversation as a key step in recovery
  • People cannot be forced to seek help, may not be ready to face their problems
  • Many issues stem from self-image / self-concept problems

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